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Refund and Returns Policy

Effective Date: 2025/12/17

At Nepalicart, customer satisfaction is important to us. This Refund and Returns Policy explains the conditions under which products purchased from https://nepalicart.com/ can be returned, replaced, or refunded. By placing an order on our website, you agree to this policy.

1. Eligibility for Returns

You may request a return or replacement if:

  • The product is damaged, defective, or not working at the time of delivery

  • The wrong product or model was delivered

  • The product is missing accessories as listed

To be eligible:

  • The request must be made within 3–7 days of delivery (as applicable)

  • The product must be unused and in original condition

  • Original packaging, invoice, and accessories must be included

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse, negligence, or improper installation

  • Products without original packaging or invoice

  • Items showing physical damage caused after delivery

  • Clearance or discounted items (unless defective)

  • Software, downloadable products, or opened sealed items (if applicable)

3. Return Process

To initiate a return:

  1. Contact us via phone or email with your order details

  2. Provide photos or videos showing the issue (if requested)

  3. Our team will review and approve the return request

  4. Once approved, instructions for return pickup or drop-off will be provided

Unauthorized returns may not be accepted.

4. Refund Policy

  • Refunds are issued only after inspection and approval of the returned product

  • Approved refunds will be processed to the original payment method or via bank transfer

  • Refund processing may take 7–14 business days depending on the payment method

  • Shipping or delivery charges are non-refundable unless the error is from our side

5. Replacement Policy

  • If eligible, we may offer a replacement instead of a refund

  • Replacement delivery time depends on product availability

  • If the replacement item is unavailable, a refund may be issued

6. Warranty Claims

  • Warranty (if applicable) is provided by the manufacturer or supplier

  • Warranty does not cover physical damage, liquid damage, or unauthorized repairs

  • Customers may be required to visit or contact the authorized service center

7. Shipping Costs for Returns

  • If the return is due to a Nepalicart error (wrong or defective product), return shipping will be covered by us

  • If the return is due to customer preference or change of mind, return shipping costs must be borne by the customer

8. Order Cancellation

  • Orders can be canceled before dispatch without any charges

  • Once dispatched, cancellation requests may not be accepted

9. Right to Refuse Returns

Nepalicart reserves the right to refuse returns or refunds if:

  • The policy conditions are not met

  • False or misleading information is provided

  • The product has been used or tampered with

10. Contact Information

For return, refund, or cancellation requests, please contact us:

Nepalicart
📞 Phone: (+977) 985-1138114
📧 Email: info@nepalicart.com
🌐 Website: https://nepalicart.com/

This Refund and Returns Policy is intended to comply with applicable consumer laws in Nepal.

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